When an airline says they aren't sure where your luggage is, they really mean it.
Saturday:
6pm luggage is picked up at 6pm and taken to customs
8:30pm customs is done checking the bags and says they are checked through, put them on the belt and they will go back to the plane
Sunday:
12am the flight lands in MSP
12:30am all of the bags have come out on the belt and ours are missing
12:45am the airline lady fills out paperwork and says, don't worry we'll find it, call back in the morning
9am a call to the airlines, they don't know where it is, call back after 3
3pm we haven't found it but have put out a bag "APB" call back tomorrow
Monday:
9am Um, your bag hasn't arrived from Amsterdam yet. WHAT??? I just had the bag yesterday in Florida...how could it get back to Amsterdam?
11am Okay, we have contacted the manager in Florida, he will track them down.
1pm The bags are stuck in customs, it could take a few days to get them released but the manager in Florida is working on that
3pm The airline calls and says the bags have arrived in MSP
As you can see by the timeline, they clearly had no idea where the bags were. The flight from Florida to MSP is more than 2 hours so there is no way they were in customs when we called at 1, they were actually on a flight to MSP and the airline had no idea.
Updated Family Pictures
10 years ago